Refund policy

Thank you for choosing our online services at Hoba Shope. We strive to provide our customers with the best possible experience. However, if you are not entirely satisfied with your purchase, we’re here to help.

Refund Eligibility

We offer refunds on our online services based on the following conditions:

Service Disruption: In the event of a significant service disruption that prevents you from accessing or utilizing our services for an extended period, you may be eligible for a refund. Please contact our customer support within 48h of the disruption to initiate the refund process.
Dissatisfaction with Service: If you are dissatisfied with the quality or performance of our services, you may request a refund within 1day from the date of purchase. To be eligible for a refund, you must provide a valid reason for your dissatisfaction and work with our customer support to resolve any issues before requesting a refund.

Refund Process

To request a refund, please follow these steps:

Contact Customer Support: Reach out to our customer support team by Contact Us section. Please include your order number, the reason for the refund request, and any relevant supporting documentation.
Assessment: Our customer support team will review your refund request and assess its eligibility based on the refund conditions mentioned above. We may require additional information or clarification from you during this process.
Refund Approval: If your refund request is approved, we will initiate the refund within 1h to 6h. The refund will be issued using the same payment method used for the original purchase, unless otherwise specified.
Refund Completion: The time it takes for the refund to reflect in your account may vary depending on your payment provider. Please note that some payment methods may take longer than others to process refunds.

Exceptions

Please note that certain situations may exempt you from receiving a refund:

Unauthorized Use: If it is determined that your account was used fraudulently or without your consent, we may not issue a refund. We encourage you to protect your account credentials and report any unauthorized use immediately.
Violation of Terms of Service: If you have violated our Terms of Service or any applicable laws while using our services, your eligibility for a refund may be revoked.

If you have any questions or need further clarification regarding our refund policy, please contact our customer support team at Contact us section.